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How to switch your Broadband

Even the thought of switching broadband supplier sends many of us scurrying for the hills, but since 2015, due to an Ofcom ruling, it’s easier for people to switch who are on the Openreach network (https://www.openreach.co.uk/orpg/home/index.do). The change has meant that the user no longer has to contact their current supplier and arrange to leave, your new provider deals with that for you! However, if you’re switching to or from a provider with its own network, you will need to contact them yourself.

This simple change has really made things easier for people wishing to switch but if you do have to deal with it yourself you should be able to obtain your migration authorisation code easily from your current supplier.

shutterstock_1043656987So, now you’ve decided to change, what should you do next?

The first thing to do is to check when your current contract ends. Coming out of a contract early will result in a penalty payment which seems a bit pointless when you’re trying to get a better, cheaper deal! Timing is key as you will need to make sure you’re ready to go if you sign up for any deals. Make sure you look around at all your options and check out some of the lesser known broadband providers like POP Telecom as they can have some great deals on offer.

The next thing is to make sure you know what you you’d like to include in your deal, for instance; TV bundles, inclusive phone calls, superfast speeds, the list can be huge. Make sure you’re matching or improving your current deal and keep an eye on the monthly amounts.

Once you’ve selected the deal that’s most attractive to you and your circumstances, your new provider should explain whether there are any set up costs. This could be for installation or the provision of a router. If you’ve seen the deal online and can’t find the information you need, why not call the broadband supplier to find out. This is a great way to find out how good their customer service is as well!

shutterstock_612793397Once you’re happy and you’ve signed your new contract, you will be given a date for the change. Depending on your circumstances you may be sent a new router. It will come with instructions so that you can change it over yourself. Sometimes an engineer may need to visit your home if for instance you live in a new property or if you’ve never had broadband before.

The final thing that you need to be aware of is your email address if you have one that you use with your old provider. Some providers will keep your email account open whereas others like the Post Office delete everything as soon as you switch.  Virgin Media will let you have access for 90 days and then will delete your account. As long as you know the timescales you can make the necessary arrangements.

If you need further help or advice follow this link to the Ofcom website: https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-broadband-provider