Why VoIP is important for businesses
- October 25, 2018
- Digital Marketing Agency
As technology continues to advance, it’s important that companies embrace it in order to attract customers, compete with other brands and improve profit margins.
One of the many great inventions which has become hugely popular with organisations in recent years is VoIP – Voice over Internet Protocol. This is an advanced software system which allows you to make web-based telephone calls rather than relying on an analogue system.
Aside from the fact that so many other businesses are using it, why is it important for your company to use VoIP?
It can save you money
As a business owner, we bet you wouldn’t hesitate to reduce costs wherever you can, read this article to find out how – https://digital.com/blog/voip-business/. This is the first and possibly biggest reason why VoIP is such a hit with both small and large organisations – placing phone calls via the Internet is much cheaper. This is even the case when it comes to international calls, which is fantastic for companies that conduct business all over the world.
It’s great for doing business on the go
Flexible working is on the rise and it’s rare that workers are chained to their desks all day, every day. The great news is that VoIP makes it incredibly easy to make the most of your technology wherever you are. All you need is a VoIP telephone adaptor or converter and you’re good to go. Thanks to its USB memory stick-like nature, a VoIP converter can be plugged into any computer so providing you have a high-speed Internet connection and private VoIP number, employees can work much more flexibly and cost-effectively.
You may wonder what all the fuss is about considering the likes of Skype and FaceTime exist. VoIP is incredibly multi-functional and does far more than simply allow you to make local and international phone calls. You can engage in video conference calls, keep in touch with clients, customers and co-workers, conduct meetings, exchange documents and even close business deals regardless of where you are in the world. All these functions do make installation and maintenance a bit more complicated, especially when it comes to protecting customers’ details so ensure you use a reputable VoIP provider like VoIP Studio.
Improves customer service
How many times have you missed a call from a client or potential new customer because everyone was on their lunch break or busy with other tasks? While this is unfortunately unavoidable at times (especially with smaller companies), it does affect customer service and a missed call could be a missed business opportunity. Want to find out why good customer service is crucial for your business, follow this link:https://www.entrepreneur.com/article/284799
With a VoIP telephone system, you can choose where your calls ring and how. For example, you might select the first few rings to be forwarded to your office. If you don’t answer the call, it will then be transmitted to a second or third device such as a mobile phone, laptop or even another member of staff. With the call forwarding option, you can guarantee that communications are never missed again.
It scales up or down very easily
The nature of business is that it can, and often does change very quickly. If you’re a seasonal business, you will have times of the year when you’re incredibly busy and other times when it’s quiet.
With VoIP for your business you can add a line as soon as you employ a new member of staff and when someone leaves, you can easily reassign or remove the line. VoIP ensures that you always have the right number of phone lines for your needs.